Greater New York Automobile Dealers Association

BDC & Sales Boot Camp

Updated

What to say and how to say it to get more customers in your dealership

Presented by Mark Rodriguez, Auto Client Care, Inc.

This seminar is loaded with phone strategies guaranteed to get better results from your BDC. Our BDC & Sales Boot Camp will turn your BDC around, invigorate your people, engage your staff, and double their production. Learn what to say, how to say it, why to say it a certain way, and most importantly, what the client hears. This technique training is then coupled with LIVE phone calls.

BDC and Sales Boot Camp will teach attendees to:

• Handle inbound sales calls for both new and pre-owned cars
• Overcome sales call rebuttals and objections
• Convert Internet leads into appointments
• Control the direction of a call
• How to leave effective voicemail messages that get responses
• NEW! Connecting with millennial shoppers
• NEW! Dealing with customers who insist on over the phone pricing

About the Instructor: With more than 20 years combined automotive retail and training experience, Mark Rodriguez specializes in training and coaching dealership personnel from all departments to deliver world-class customer excellence over the phone. He is a professional member of the National Speakers Association, a workshop presenter for NJCar, and proud to have presented some of the most well-attended workshops for GNYADA.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability results within each department.

If you have any questions about this seminar please contact Carole Rogner, 718.646.2012 or [email protected].