BDC & Sales Boot Camp


Get more customers in your dealership.

Presented by: Mark Rodriguez, Auto Client Care, Inc.

Date: Wednesday, April 12, 2017
Time: 10:00am – 4:00pm
Location: Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee: $125.00
Non Member Fee: $250.00

This seminar explains the phone strategies that will get better results from your BDC.

Our boot camp will turn your BDC around, invigorating your people, engaging your teams, and doubling their production. Learn what to say, how to say it, why to say it that way, and most importantly, what the client hears. This technique training is also coupled with LIVE phone calls.

Attendees will learn how to:

  • Handle inbound calls for both new and preowned cars
  • Navigate around sales call rebuttals and objections
  • Convert internet leads into appointments that show
  • Control the direction of a call
  • Leave effective voicemail messages that get responses
  • Connect with millennial shoppers
  • Deal with customers intent on over-the-phone pricing

About the Instructor: With more than 20 years of combined automotive retail and training experience, Mark Rodriguez specializes in training and coaching dealership personnel from all departments to deliver world-class customer service over the phone. He is a professional member of the National Speakers Association, a workshop presenter for NJCar and a proud presenter of some of GNYADA’s most well-attended workshops.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.