Service Advisor Training


Driving Consistent Success

Everything you need to know about being an outstanding Service Advisor, from selling with confidence to developing phone skills and handling objections.

Presented by: Frank Phillips, FCP Sales Masters

Date: Thursday, April 6, 2017
Time: 10:00am – 4:00pm
Location: Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee: $125.00
Non Member Fee: $250.00

The seminar will teach service advisors how to achieve peak performance, increase sales, and raise customer satisfaction.

Given the intense competition in today’s business world, it’s vital that service advisors take their selling skills to an advanced level. Here, service advisors will master how to overcome common objections, use effective telephone closing techniques, build CSI, handle difficult customers, and much, much more.

Participants will learn:

  • Techniques for communicating necessary service(s)
  • Methods to build a rapport and learn about customers
  • To sell service based on benefits to the customer
  • How to handle objections during the process
  • To create trust and ensure credibility with customers
  • The dos and don’ts of phone communication
  • Opportunities to be a customer’s “hero”
  • Strategies on selling found work

About the Instructor: Frank Phillips has more than 15 years in retail automotive sales and has conducted classes throughout the United States for dealerships, associations and manufacturers. He also worked as a sales trainer for Volkswagen, Porsche and Audi.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.