June
Effective BDC Management Strategies
PrintCoach your BDC to deliver higher performance and better results.
Mark Rodriguez, Auto Client Care, Inc.
| Date: | Wednesday, June 7, 2017 |
| Time: | 10:00am – 4:00pm |
| Location: |
Center for Automotive Education & Training 15-30 Petracca Place, Whitestone, NY 11357 |
| GNYADA Member Fee: | $125.00 |
| Non Member Fee: | $250.00 |
Learn to motivate BDC reps to increase appointments and raise customer satisfaction.
Learn the strategies and methods that will optimize the effectiveness of your BDC Department. Go back to your dealership with confidence, skills, and an action plan for success.
Attendees will learn how to:
- Establish practical strategies to get outstanding results
- Set goals, reward good work and address poor performers
- Motivate, delegate and deal with difficult employees
- Train new employees to be ready for live calls
- Best measure employee effectiveness
About the Instructor: With more than 20 years of combined automotive retail and training experience, Mark Rodriguez specializes in training and coaching dealership personnel from all departments to deliver world-class customer service over the phone. He is a professional member of the National Speakers Association, a workshop presenter for NJCar and a proud presenter of some of GNYADA’s most well-attended workshops.
GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.
Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.
