Effective Outbound Communication Skills


Etiquette skills representatives can utilize to communicate effectively with customers.

Presented by: Mark Rodriguez, Auto Client Care, Inc.

Date: Wednesday, March 22, 2017
Time: 10:00am - 4:00pm
Location: Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee: $125.00
Non Member Fee: $250.00

Learn to be more effective when communicating with customers.

Outbound phone calls are made for a variety of reasons. People receiving these calls will be more receptive when we learn how to use engaging telephone techniques, handle rejection, and apply a call purpose outline that motivates the receiver to engage in a conversation.

Attendees will learn how to:

  • Contact unsold customers and invite them back
  • Overcome objections
  • Contact your dormant customers
  • Ask for online testimonials for Yelp, Dealer Rater and Google
  • Confirm appointments and contact missed appointments

About the Instructor: With more than 20 years of combined automotive retail and training experience, Mark Rodriguez specializes in training and coaching dealership personnel from all departments to deliver world-class customer service over the phone. He is a professional member of the National Speakers Association, a workshop presenter for NJCar and a proud presenter of some of GNYADA’s most well-attended workshops.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.