March
Become an Awesome Receptionist
PrintBest practices for today’s hardworking receptionists.
Presented by: Mark Rodriguez, Auto Client Care, Inc.
| Date: | Wednesday, March 8, 2017 |
| Time: | 10:00am – 1:00pm |
| Location: |
Center for Automotive Education & Training 15-30 Petracca Place, Whitestone, NY 11357 |
| GNYADA Member Fee: | $85.00 |
| Non Member Fee: | $150.00 |
Learn to manage people, problems and priorities, and become an indispensable member of the team.
Receptionists will learn to direct calls with poise and professionalism, handle difficult situations and people with tact and diplomacy, become organized, and more.
The key areas of focus will be:
- Greetings that communicate warmth and professionalism
- Maintaining a high level of customer support, both on the phone and in person
- Dealing with difficult personalities and hard-to-understand calls
- Rapport builders that make every visitor feel important and welcome
About the Instructor: With more than 20 years of combined automotive retail and training experience, Mark Rodriguez specializes in training and coaching dealership personnel from all departments to deliver world-class customer service over the phone. He is a professional member of the National Speakers Association, a workshop presenter for NJCar and a proud presenter of some of GNYADA’s most well-attended workshops.
GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.
Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.
