Service Advisor Skills


How to Sell Service and Repair

The ultimate game plan on increasing hours per R.O., and gross retention.

Presented by: Ken Carlson, Director of Training for Manage-Rite, Inc.

Date: Thursday, May 25, 2017
Time: 10:00am – 4:00pm
Location: Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee: $125.00
Non Member Fee: $250.00

Learn to achieve peak performance, increase sales, and maximize customer satisfaction.

Service advisors will learn how to communicate the importance of vehicle maintenance to customers while increasing service-driven profits. They’ll also learn how to overcome common objections, telephone closing techniques, building CSI, handling difficult customers, and much more.

Participants will learn:

  • Effective selling techniques to get customers to agree on needed service(s)
  • Methods to build rapport and learn about customers
  • To position service needs based on customer benefit
  • Techniques for handling objections
  • How to ensure trust in customer relationships

About the Instructor: Ken Carlson is Director of Training for Manage-Rite, Inc., Automotive Training Division. He has more than 28 years of automotive retail experience and is AFIP Certified (Senior). Ken has conducted seminars in general sales, F&I, sales management, aftersale, and service manager/advisor personnel for dealer associations, throughout the United States.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.