Driving Consistent Success In The Service Drive


Time tested results to maximize Service Advisor performance.

Presented by: Frank Phillips, FCP-Sales Masters

Date:Tuesday, September 19, 2017
Time:10:00am – 4:00pm
Location:Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee:$175
Non Member Fee:$300

The training and coaching you need to thrive in today’s market.

Learn practices that are essential to increase revenues, improve survey scores and excel in customer retention. Service Advisors will learn methods to manage vehicle service from start to finish, including communicating with customers, handling objections, and upselling services.

Attendees will learn how to:
  • Selling techniques for communicating needed service(s)
  • Methods to build a rapport and learn about the customer
  • To sell service needs based on benefits to the customer
  • Techniques for handling objections throughout the process
  • How to ensure trust and credibility in customer relationships

About the Instructor:Frank Phillips has more than 15 years in retail automotive sales and has conducted classes throughout the United States for dealerships, associations and manufacturers. He also worked as a sales trainer for Volkswagen, Porsche, and Audi.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.