April
Uncover Secrets of Outstanding Customer Service
PrintTaking ownership of your customer's experience
Presented by: Kiki Orski, Peak Performance
| Date: | Wednesday, April 25, 2018 |
| Time: | 10:00am-1:00pm |
| Location: | Center for Automotive Education & Training 15-30 Petracca Place, Whitestone, NY 11357 |
| GNYADA Member Fee: | $120 |
| Non Member Fee: | $200 |
Excellent service does not simply come from a friendly transaction—it is the result of truly understanding your customer’s expectations.
Learn how to work effectively with all customers to create a positive impression and build lasting relationships. Learn the skills to uncover and understand customers’ needs, communicate effectively and professionally, and diffuse potentially unproductive situations.
Attendees will learn how to:
- Develop credibility with their team
- Plan, monitor, and communicate for success
- Motivate, delegate, and deal with difficult employee situations
- Increase team productivity and satisfaction
- Use different supervisory styles, based on individual situations
About the Instructor: Kiki Orski, President of Peak Performance, specializes in helping people make “connections” in order to increase sales, productivity and customer satisfaction. For 17 years she has focused on coaching and training all levels of personnel to achieve higher levels of success.
GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.
Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.
