Manage and Coach BDC Agents For Success


Lead your BDC to deliver higher performance and better results.

Presented by: Mark Rodriguez, Auto Client Care, Inc.

Date:Wednesday, February 14, 2018
Time:10:00am – 4:00pm
Location:Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee:$175
Non Member Fee:$300

Learn to motivate BDC agents to increase appointments and raise customer satisfaction.

This course will focus on the challenges and most common supervisory issues in today’s BDC and how supervisors can equip themselves with the knowledge to improve the effectiveness of team members, increase morale, and create a team environment that maximizes employee satisfaction, performance, and retention.

Attendees will learn:

  • How to identify the best attributes in BDC supervisors
  • The top 10 leadership traits and why they’re important in the BDC
  • The most critical knowledge and skill areas for supervisors
  • Common mistakes supervisors make in managing BDC teams

About the Instructor: Mark Rodriguez specializes in training and coaching dealership personnel from all departments to deliver world-class customer service over the phone. Mark is a professional member of the National Speakers Association and a presenter of some of GNYADA’s most well-attended workshops.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.