BDC & Sales Boot Camp


Selling Appointments That Show

Presented by: Mark Rodriguez, Auto Client Care, Inc.

Date:Wednesday, January 24, 2018
Time:10:00am – 4:00pm
Location:Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee:$175
Non Member Fee:$300

Powerful and Effective Techniques for BDC Communication Skills

Discover proven strategies to make the most of every phone call. Experience focused training on how to set solid appointments, effective objection handling, and more. Included are participant workbooks, tailored role-plays, and real-time phone coaching.

Attendees will learn how to:

  • Select the right words to convey your message
  • Avoid using negative wording and replace with positive phrases
  • Identify key phrases to work into speech to build rapport
  • Use words and phrases that demonstrate interest and support
  • Keep a call on track and arrive at a positive outcome

About the Instructor: Mark Rodriguez specializes in training and coaching dealership personnel from all departments to deliver world-class customer service over the phone. Mark is a professional member of the National Speakers Association and a presenter of some of GNYADA’s most well-attended workshops.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.