Secrets of Outstanding Customer Service


Taking ownership of your customer’s experience

Presented by: Kiki Orski, Peak Performance

Date:Wednesday, May 1, 2019
Time:10:00am - 1:00pm
Location:Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee:$120
Non Member Fee:$200

Learn skills and strategies to work effectively with all customers to create a positive impression and build lasting relationships. Participants will learn skills to uncover and understand customers’ needs, communicate effectively and professionally, and diffuse potentially unproductive situations.

During this session, participants will learn to:

  • Differentiate your service to become a dealer of choice
  • Design standards to create consistent quality service
  • Understand the processes necessary to develop a culture that consistently delivers exceptional service
  • Recover effectively from a service failure and turn it into an opportunity to strengthen relationships

About the Instructor: Kiki Orski, President of Peak Performance, specializes in helping people make “connections” in order to increase sales, productivity and customer satisfaction. For 17 years she has focused on coaching and training all levels of personnel to achieve higher levels of success. Kiki is a certified DiSC© facilitator.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.