First Class Phone Manners for Receptionists


The musts of telephone best practices

Presented by: Mark Rodriguez, Auto Client Care, Inc.

Date:Wednesday, October 16, 2019
Time:10:00am - 1:00pm
Location:Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee:$120
Non Member Fee:$200

This highly interactive seminar provides best practices for all phases of a customer call, including opening, closing, and hold/transfer techniques. Learn what to say to ensure proper etiquette and a positive outcome.

Attendees will learn how to:

  • Identify the components of an effective opening
  • Avoid the most common telephone etiquette problems
  • Practice the recommended techniques for transferring callers or putting them on hold
  • Identify ways to effectively close the call to leave the customer with a positive impression
  • Best utilize voicemail communications

About the Instructor: With over 20 years of combined automotive retail and training, Mark specializes in teaching dealership personnel from all departments how to deliver world-class customer service. He is a professional member of the National Speakers Association, and a proud presenter of some of GNYADA’s most well-attended workshops.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.