Driving Consistent Success in the Service Drive


The training and coaching you need to thrive in today’s market

Presented by: rank Phillips, FCP-Sales Masters

Date:Thursday, September 12, 2019
Time:10:00am - 4:00pm
Location:Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee:$175
Non Member Fee:$300

Learn practices that are essential to increasing revenues, improving survey scores and excelling in customer retention. Service Advisors will learn methods to manage vehicle service from start to finish, including communicating with customers, handling objections, and upselling services.

Participants will learn:

  • Selling techniques for communicating needed service(s)
  • Methods to build rapport with every client
  • To sell service based on the customer’s needs
  • Techniques for handling objections throughout the sales process
  • How to ensure trust and credibility in customer relationships

About the Instructor: Frank Phillips has more than 15 years in retail automotive sales and has conducted classes throughout the U.S. for dealerships, associations and manufacturers. He also worked as a sales trainer for Volkswagen, Porsche, and Audi.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.