First Class Phone Manners


Phone Etiquette For Receptionists

The musts of telephone best practices

Presented by: Mark Rodriguez, Auto Client Care, Inc.

Date:Wednesday, October 12, 2022
Time:10:00 am to 1:00 pm
Location:Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee:$120.00
Non Member Fee:$200.00

Receptionists are the first point of contact for many of your customers in Sales and Service. They are responsible for answering phones, greeting customers, and in some cases working the cashier. Their job is important because they set the tone for your customer's experience.

A good receptionist can make a customer feel welcome and easily meet the customer’s needs. A bad receptionist can make a customer feel unwelcomed and easily frustrated. Receptionists play a critical role in delivering the customer with the first impression of your dealership. It is important to train them to be friendly, organized, and efficient.

Attendees will learn to:

  • Identify the components of an effective opening
  • Avoid the most common telephone etiquette problems
  • Practice the recommended techniques for transferring callers or putting them on hold
  • Identify ways to effectively close the call and leave the customer with a positive impression

About the Instructor: Mark Rodriguez is founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 20 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world class customer service.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.