July

Inventory Shortage Strategies for Sales & BDC (New)

Print

Setting appointments that show in the post-pandemic world.

Presented by: Mark Rodriguez, Auto Client Care, Inc.

Date:Thursday, July 13, 2023
Time:10:00am - 4:00pm
Location:Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee:$175.00
Non Member Fee:$300.00

This intensive one-day workshop is designed to teach your sales staff and call center representatives to effectively handle customer follow ups, inbound sales calls, internet leads, lease retention, and unsold showroom traffic. Attendees will learn the skills to set appointments with customers who have shown interest in a car but have not yet purchased, overcome objections from potential buyers, and retain customers who have already leased or purchased a car from you.

In this highly participatory workshop attendees will engage in listening to LIVE Mystery Shops and group role plays.

Attendees will learn how to:

  • Overcome price and payment objections
  • Capture customer contact info to set appointments and for future follow-up
  • Confirm appointments and contact missed appointments
  • Contact Unsold Showroom traffic and convert price inquiries into trade appraisal appointments
  • How to maximize Kelley Blue Book car offer leads

About the Instructor: Mark Rodriguez is founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 20 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world class customer service.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.