September
Essential Skills for New Service Advisors (New)
PrintStudents will learn and master the necessary skills to become an effective Service Advisor while offering a high level of customer satisfaction.
Presented by: Ken Carlson, Director of Training at Brown & Brown Dealer Services
| Date: | Thursday, September 21, 2023 |
| Time: | 10:00am - 4:00pm |
| Location: | Center for Automotive Education & Training 15-30 Petracca Place, Whitestone, NY 11357 |
| GNYADA Member Fee: | $175.00 |
| Non Member Fee: | $300.00 |
Learn how to communicate with service customers to increase sales and CSI.
This informative instruction will teach your advisors the essential skills to effectively work with your valuable service customers. We will dive into why customers are resistant to purchasing maintenance or found work. We will also discuss why you lose service customers after 2 – 5 years and how to retain them. Additionally, the course will go over “best practices” for an effective write-up process.
Attendees will learn:
- Effective communication skills and service terms
- How to improve customer satisfaction
- How to retain Customers in service
- The proper use of MPI
- The Service write-up process
About the Instructor: Ken Carlson is the Director of Training for Brown & Brown Dealer Services Northeast division. For over 30 years Ken has trained, coached, and developed thousands of dealership personnel throughout the country. Whether you are new or experienced in the business you will learn new strategies and techniques. Ken conducts training seminars in Sales, Sales Management, F&I and Service for dealer associations and dealerships. He is a student of the business and has attained AFIP Master-Lifetime Certification. His training style is engaging, motivational and he makes learning fun.
GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.
Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.
