BDC & Sales Boot Camp


Setting customer appointments that show.

Presented by: Mark Rodriguez, Auto Client Care, Inc.

Date:Wednesday, July 10, 2024
Time:10:00am - 4:00pm
Location:Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee:$175.00
Non Member Fee:$300.00

Powerful and effective techniques for BDC staff.

Discover proven strategies to make the most of every phone call. Learn how to set solid appointments, effective objection handling, and more. Included are participant workbooks, tailored role-plays, and real-time phone coaching.

Attendees will learn how to:

  • Distinguish words and phrases that can be used to demonstrate interest and support
  • Select the right language to convey your message
  • Avoid using negative terminology and replace with positive phrases
  • Identify key words to work into speech to build rapport
  • Keep a call on track and arrive at a positive outcome

About the Instructor: Mark Rodriguez is founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 20 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world class customer service.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.