Manage & Coach BDC Agents for Success


Lead your BDC Agents to deliver higher performance and better results.

Presented by: Mark Rodriguez, Auto Client Care, Inc.

Date:Thursday, June 13, 2024
Time:10:00am - 4:00pm
Location:Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee:$175.00
Non Member Fee:$300.00

Learn to motivate BDC agents to increase appointments and raise customer satisfaction.

This course will focus on the challenges and most common management issues in today’s BDC departments. BDC Managers will learn how to improve the effectiveness of team members, increase morale, and create a working environment that maximizes satisfaction, performance, and retention.

Attendees will learn:

  • How to identify the best attributes in BDC Representatives
  • The Top 10 Leadership Traits and why they’re important
  • The most critical knowledge and skill areas for BDC Managers
  • Common errors BDC Managers make in managing their teams
  • How to report on performance metrics and identify opportunities

About the Instructor: Mark Rodriguez is founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 20 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world class customer service.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.