Car Buying Tips
What Is a Vehicle Recall?
PrintVehicle recalls have been all over media headlines. This leads to confusion and many questions about the auto recall process, like, “What is a recall?” and “What should a consumer do if they receive a recall notice?”
GNYADA can help you answer these questions.
What is a vehicle recall?
A vehicle recall occurs when a manufacturer or the National Highway Traffic Safety Administration (NHTSA) determines that a car model (or several models) has a particular defect or does not comply with a federal safety standard. The issue can be something as serious as a failing transmission or as minor as a misprint in the owner’s manual or a peeling decal.
When the problem is discovered, the automaker alerts owners to the problem, and directs the consumer to a franchised new car dealership to have the recall repaired free of charge.
If my car is recalled, how will I be notified?
Manufacturers are required to send letters to customers affected by a recall. You can research recalls that may exist on your vehicle by visiting NHTSA’s website and entering your car’s vehicle identification number.
What does a recall letter include?
A recall notice will contain the following information:
- A description of the defect
- The risk or hazard posed by the problem (including the kinds of injuries it can cause)
- Potential warning signs
- How the manufacturer plans to fix the problem (including when the repair will be available and how long it will take to fix)
- Instructions on what to do next
What should I do if I receive a recall letter?
The recall letter will have instructions as to your next steps. Generally, you’ll be instructed to call your local franchised new car dealer to set up a repair appointment.
Important Notice: If you have a tire recall, you must have the repair work completed within 60 days of receiving notification.
What if I hear about a recall affecting my vehicle, but don’t receive a recall letter?
When a recall is issued, manufacturers will do their best to contact all affected owners. If you don’t receive a car recall notice, you can search current safety recalls on the NHTSA’s site. Whether you received a letter or not, the manufacturer is obligated to repair the defect free of charge.
If I receive a recall notice, am I in immediate danger?
No. If your car is on a recall list, it doesn’t automatically mean you’re in danger. However, if you learn that your car has been recalled, it’s best to have your car repaired as soon as possible.
Do I have to pay to have my car fixed?
No. If your car is on NHTSA’s recall list or you received a notice from a manufacturer, all recall-related fixes will be completed free of charge. You’ll need to take your car to an authorized dealer.
Will the problem be fixed?
NHTSA monitors each safety recall to ensure the manufacturers provide owners with safe, free, and effective remedies. If you’re concerned that the error wasn’t resolved or believe a further problem exists, contact NHTSA.
Where can I get more information on safety recalls?
NHTSA has an online-brochure describing everything you want to know about car recalls. Check it out.