Successful Communications


Fine-tune your techniques to become a better communicator

Presented by: Mark Rodriguez, Auto Client Care, Inc.

Date:Wednesday, March 13, 2019
Time:10:00am - 4:00pm
Location:Center for Automotive Education & Training
15-30 Petracca Place, Whitestone, NY 11357
GNYADA Member Fee:$175
Non Member Fee:$300

Identify caller communication styles and select the best words and phrases to build rapport with your customers. Learn how to engage the customer, discover their needs, present solutions that benefit the customer, and gain commitment for next steps.

Attendees will learn to:

  • Identify types of sales opportunities and how they’re similar
  • Develop trust, confidence, and rapport in the engagement stage
  • Outline questioning techniques and sharpen listening skills for the discovery process
  • Position the solution in a positive way from the customer’s perspective
  • Reach the commitment level of the call and close the sale

About the Instructor: Mark Rodriguez specializes in training and coaching dealership personnel from all departments to deliver world-class customer service over the phone. Mark is a professional member of the National Speakers Association and a presenter of some of GNYADA’s most well-attended workshops.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.