This full-day intensive focuses on the synergy between Sales and Service BDCs. We cover the crucial "Service-to-Sales" handoff, utilizing scripts for prospecting equity and lease retention leads from the service drive, and creating a seamless customer experience that maximizes profit across all fixed and variable operations.

About the Instructor: Mark Rodriguez is founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 20 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world-class customer service.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.