Class Schedule

Inbound sales calls and internet leads are often a customer’s first interaction with your dealership, making them critical to your success. In today’s competitive market, having well-trained Sales and BDC teams is essential.

This workshop will teach attendees how to handle inbound sales calls and internet leads with professionalism and confidence. Participants will learn the importance of gathering the right information up front while providing customers with transparent, efficient, and respectful communication.

Attendees will learn:

• How to manage sales calls and internet leads effectively
• What information to collect from customers and how to leverage it
• How to address objections and keep the conversation moving forward
• Techniques for setting appointments from leads and inbound calls
• How to sell the appointment and better understand customer need

About the Instructor: Mark Rodriguez is founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 20 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world-class customer service.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.