Class Schedule

Develop the skills and techniques needed to strengthen your communication and customer engagement. This interactive course provides proven strategies to make every phone call count. Participants will learn how to set effective appointments, navigate objections confidently, and guide conversations toward successful outcomes. The course includes participant workbooks, customized role-plays, and real-time phone coaching.

Attendees will learn how to:

• Recognize words and phrases that express interest and support
• Choose the right language to communicate clearly and effectively
• Replace negative terminology with positive alternatives
• Identify key conversational cues that help build rapport
• Guide calls towards positive outcomes with confidence

About the Instructor: Mark Rodriguez is founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 20 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world-class customer service.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.