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Webinar
A Dealers Playbook for Handling Complaints
May
21
Customer complaints and regulatory investigations can quickly impact your dealership’s reputation, ratings, and relationships within the community. Handling them effectively not only resolves issues faster but also strengthens trust with both customers and regulators. This session provides practical guidance and actionable strategies to respond to complaints and navigate investigations with confidence.
Key Information
Presented By:
LaBonte Law Group
Date:
May 21, 2026
Time:
11:00 am to 12:00pm
Location:
Zoom
Details
Join Christine Staiano, Partner, and Samantha Stanciu, Senior Associate, from LaBonte Law Group to learn best practices that improve customer satisfaction, protect your dealership’s reputation, and minimize long-term risk.
Agenda Topics Include:
- Strategies for responding to customer complaints promptly and professionally
- How to manage regulatory investigations effectively
- Steps to maintain and improve dealer ratings
- Building a reputation of trust in your community and with regulators
- Practical tips to prevent future complaints and issues
Speakers:
- Christine Staiano, Partner, LaBonte Law Group LLC
- Samantha Stanciu, Senior Associate, LaBonte Law Group LLC
Pricing
FREE