Artificial Intelligence in the Franchised Auto Dealership

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AI has moved from experimentation to everyday operations. 90% of dealerships are using or planning to use AI in 2026, 76% plan to grow AI budgets, and adopters are reporting 10–30% revenue gains — all while operating expenses ran at roughly 111% of total gross profit in early 2025.

Agenda Topics Include:

• The six highest-ROI dealership use cases — voice/BDC, fixed ops, inventory and pricing, F&I, document intake, and sentiment monitoring.
• The Carvana case study, including CARLI and the six Stellantis rooftops Carvana has acquired since February 2025 — what franchised dealers can and cannot replicate.
• Five categories of legal risk: discovery, warranty audits, data ownership, regulatory exposure, and hallucinations.
• Why In re OpenAI (S.D.N.Y. 2025) makes AI prompts and outputs discoverable in OEM disputes.
• A practical 18-month roadmap, governance framework, and key AI vendor contract terms.

Speakers:

Russell P. McRory, Partner, ArentFox Schiff
Charles A. Gallaer, Partner, ArentFox Schiff