Class Schedule

As profit margins tighten and operational costs rise, consistent communication and effective appointment management are essential to retaining customers and driving long-term service profitability. Participants will learn how to build a structured outreach process, improve appointment quality, support advisors, and create stronger links between sales and service. The course focuses on practical techniques that increase show rates, improve upsell opportunities, and enhance the customer experience during every interaction.

Attendees will learn techniques for:

• Scheduling strategic service appointments that serve both the customer and the advisor
• Preparing for upcoming service visits using digital tools (Carfax, vAuto, AAX, and more)
• Building an effective Sales-to-Service and Service-to-Sales handoff
• Asking for and securing upsell opportunities over the phone

About the Instructor: Mark Rodriguez is founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 20 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world-class customer service.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.