About GNYADA
Greater New York Automobile Dealers Association has been serving franchised new car dealers in the New York metro area for more than a century.
News
Economic Impact
The Greater New York Automobile Dealers Association’s Member Dealers are a powerful economic influence and contribute significantly to the creation of high paying jobs throughout the metropolitan area. There are more than 440 independent new car and truck dealerships in our area with strong, wellestablished ties to their communities, that are vital to the people who live and work there.
Events
Mastering Inbound Phone and Internet Sales
Key Information
Presented By:
Mark Rodriguez, Auto Client Care, Inc.
Time:
10:00 am to 4:00 pm
Location:
Center for Automotive Education & Training 15-30 Petracca Place, Whitestone, NY 11357
Details
Inbound sales calls and internet leads are often a customer’s first interaction with your dealership, making them critical to your success. In today’s competitive market, having well-trained Sales and BDC teams is essential.
This workshop will teach attendees how to handle inbound sales calls and internet leads with professionalism and confidence. Participants will learn the importance of gathering the right information up front while providing customers with transparent, efficient, and respectful communication.
| Date: | Tuesday, February 10, 2026 |
| Time: | 10:00am - 4:00pm |
| Location: | Center for Automotive Education & Training 15-30 Petracca Place, Whitestone, NY 11357 |
| Level: | Intermediate |
| GNYADA Member Fee: | $225.00 |
| Non-Member Fee: | $350.00 |
Attendees will learn:
- How to manage sales calls and internet leads effectively
- What information to collect from customers and how to leverage it
- How to address objections and keep the conversation moving forward
- Techniques for setting appointments from leads and inbound calls
- How to sell the appointment and better understand customer need
About the Instructor: Mark Rodriguez is founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 20 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world-class customer service.
GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.
Pricing
Member Fee
(After )
FREE
Non-Member Fee
(After )
$225.00
Mastering Inbound Phone and Internet Sales
Key Information
Presented By:
Mark Rodriguez, Auto Client Care, Inc.
Time:
10:00 am to 4:00 pm
Location:
Center for Automotive Education & Training 15-30 Petracca Place, Whitestone, NY 11357
Details
Inbound sales calls and internet leads are often a customer’s first interaction with your dealership, making them critical to your success. In today’s competitive market, having well-trained Sales and BDC teams is essential.
This workshop will teach attendees how to handle inbound sales calls and internet leads with professionalism and confidence. Participants will learn the importance of gathering the right information up front while providing customers with transparent, efficient, and respectful communication.
| Date: | Tuesday, February 10, 2026 |
| Time: | 10:00am - 4:00pm |
| Location: | Center for Automotive Education & Training 15-30 Petracca Place, Whitestone, NY 11357 |
| Level: | Intermediate |
| GNYADA Member Fee: | $225.00 |
| Non-Member Fee: | $350.00 |
Attendees will learn:
- How to manage sales calls and internet leads effectively
- What information to collect from customers and how to leverage it
- How to address objections and keep the conversation moving forward
- Techniques for setting appointments from leads and inbound calls
- How to sell the appointment and better understand customer need
About the Instructor: Mark Rodriguez is founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 20 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world-class customer service.
GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.
Pricing
Member Fee
(After )
FREE
Non-Member Fee
(After )
$225.00
Car Dealerships Supporting the Local Community
New Car Dealerships in the New York Metro area are not just places to buy or fix cars; they are essential community pillars. In the past year, GNYADA members donated over $19 million, demonstrating their strong commitment to improving lives through philanthropy.
The Value of Membership
Explore the many benefits and services you receive when you become a GNYADA member!
Workshops & Seminars
Webinars Series
Dealership Advocacy
Education & Training
Guides & Resources
