March Courses
Are Your Customers Hearing What You're Saying?
PrintNew Class
Learn the four communication styles of your customers to make sure your messages are set up for success instead of getting deleted.
Presented by Glenn Pasch, CEO of PCG Digital Marketing
| Date: | Thursday, March 12, 2015 |
| Time: | 10:00am-1:00pm |
| Location: |
Center for Automotive Education & Training 15-30 Petracca Place, Whitestone NY 11357 |
| GNYADA Member Fee: | $85.00 |
| Non-Member Fee: | $150.00 |
This class teaches the different communication styles of your customers and how to tailor your message to them. Your team communicates with your customers each day, many times with the same approach. The problem is that, there are four different types of communication styles out there. If you do not know them, how can you communicate effectively?
Are Your Customers Hearing What You Are Saying? will teach attendees:
- The four different ways customers communicate
- Strategies to appeal to each type
- How to focus on overall message
- Ways to listen to what customers are asking
- Steps to tailor each message based on type
About the Instructor: Glenn Pasch is a trainer at heart. He is speaker, writer, coach, and operations strategist as well as a customer service fanatic. Glenn has more than 20 years of experience with a proven track record of leading diverse teams of professionals to new levels of achievement in a variety of highly competitive markets and fast-paced environments.
GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability results within each department.
If you have any questions about this seminar please contact Carole Rogner, 718.646.2012 or carole@gnyada.com.
