Car Buying Tips

Choosing A Dealership

Print

Want to make shopping for a car more fun and less stress? Check out the following guidelines:

Start With Location

  • Convenience is key. After you buy or lease your vehicle, you’ll want to establish a relationship with the service department. A franchised dealer close to your home or workplace will make your life a lot easier.

Service Is Second

  • Are the technicians ASE (Automotive Service Excellence) certified ?
  • Does the service department have convenient hours?
  • What is the average wait for an appointment?
  • If necessary, will they provide a loaner car or a rental at a discounted rate?
  • Does the service department offer coupons, promotions or discounts?

Reputation

  • How many years has the dealership been in business?
  • Are they a member of a respected trade organization such as GNYADA?
  • Does the dealership have a “Satisfactory” rating from the Better Business Bureau?
  • Word of Mouth: Talk to people who have purchased or leased cars to get good recommendations. Dependability, responsiveness and follow-thru are three qualities to look for.
  • Repeat Business: Dealers invest time and money in training, state-of-the-art equipment and building a strong customer base. They know satisfied customers mean repeat business – and repeat business is, after all, key to maintaining a successful, long-term operation.

Advantages to Choosing a New Car Dealership

Dealer-financed loans or leases offer advantages including:
  • Convenient one-stop shopping
  • Competitive rates
  • Access to multiple credit sources
  • Incentive programs from manufacturers

Trade-ins

Trading in your old vehicle to a franchised dealer can save you time, effort and the expense of advertising. You also save on sales tax. The trade- in is subtracted from the price of the new vehicle before the sales tax is computed!

The ABCs of Buyer Protection

When you purchase a new or used vehicle from a franchised dealer in New York State you are automatically covered by a number of Federal and State protections unavailable through private sales.

New Car Purchase

  • Repairs under warranty will be honored by the selling dealership or any other franchised dealership in that manufacturer’s network. If the selling dealership goes out of business, the manufacturer will honor your warranty.
  • If the vehicle is sold or registered in New York, you are protected by New York State’s New Car Lemon Law, which offers warranty protection for the first two years or 18,000 miles, whichever comes first.

Used Car Purchase

  • The dealer must disclose in writing whether the vehicle was used as a police car, taxicab, rental vehicle, or a driver education vehicle.
Under New York State’s Used Car Lemon Law:
  • If the vehicle has more than 18,001 but less than 36,000 miles you receive a 90-day or 4,000 mile warranty, which ever comes first.
  • If the vehicle has more than 36,000 but less than 80,000 miles you receive a 60-day or 3,000 mile warranty, whichever comes first.
  • If the vehicle has between 80,000 and 100,000 miles you receive a 30-day or 1,000 mile warranty, whichever comes first.
  • Under 18,000 miles the provisions of the New Car Lemon Law apply. Vehicles that cost less than $1500 or have more than 100,000 are exempt from the Lemon Law.

The Good News

If you are having trouble resolving a problem with a new or used vehicle from a licensed dealer, government and private agencies can assist you. These include the New York State Office of the Attorney General, regional Departments of Consumer Affairs, the New York State Department of Motor Vehicles and the Automotive Consumer Action Program (AUTOCAP).