November
Service Advisor's Guide
PrintThe ultimate game plan on increasing hours per R.O. and gross retention
Presented by: Ken Carlson
| Date: | Thursday, November 9, 2017 |
| Time: | 10:00am – 4:00pm |
| Location: | Center for Automotive Education & Training 15-30 Petracca Place, Whitestone, NY 11357 |
| GNYADA Member Fee: | $175 |
| Non Member Fee: | $300 |
Learn to achieve peak performance, increase sales, and maximize customer satisfaction.
Learn how to communicate the importance of vehicle maintenance to customers while increasing service-driven profits. Also learn to overcome common objections, telephone closing techniques, building CSI, handling difficult customers, and much more.
Attendees will learn how to:- Effective selling techniques to get customers to agree on needed service(s)
- Interviewing methods to build rapport and learn about the customer
- How to position service needs based on benefit to the customer
- Techniques for handling objections throughout the process
- How to ensure trust and credibility in customer relationships
About the Instructor: Ken Carlson is the Divisional Business Development Manager for F&I Resources, and is AFIP Certified (Senior). For over 30 years, Ken has conducted seminars for Sales, F&I, Sales Management, After-Sale, and Service Manager/Advisor personnel for dealer associations throughout the United States.
GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.
Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online.
